IT Support Analyst - VIC

About the Role:

We are seeking a talented individual to join our Management Information Systems Division as an IT Support Analyst located in Oakleigh South, Melbourne. Reporting to the Management Information Systems Manager and working in a fast paced environment, your main responsibilities will include:

  • Carrying out daily checks on essential services.
  • Respond to Help Desk requests and escalate issues to higher level management.
  • Participate in the planning and roll-out of IT projects.
  • Analyze business requirements and work flow, and create analysis reports and system specification document.
  • Review technical documents and perform QA tests 
  • Issue investigation and proactively working to diagnose problems and implement fixes
  • Pro-actively working on continuous improvements of all processes, driving the implementation by working with all affected teams / departments


To be successful in this role you will possess:

  • 1-2 year work experience in an IT related position
  • Must have experience in programming
  • Excellent written and verbal communication and interpersonal skills with the ability to liaise with people at all levels and with service providers.
  • Proficient in using Word Processors, Spread Sheets, Powerpoints, Databases, Visio and Web Browsers.
  • Demonstrated skills in SQL language with SQL Server & Oracle
  • Knowledge of Systems Development Life Cycle and Agile methodologies
  • Experience with ERP system and/or EDI support is desirable but not essential
  • Understanding of internet technologies and ecommerce
  • Experience in working in a team environment with minimal levels of direct supervision.


Successful applicants must have full working rights in Australia to apply.

To submit your application in strict confidence, click 'Apply for this job' now! Please note, only short-listed candidates will be contacted.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at for a confidential discussion on your career and our opportunities available.

Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.

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